Create a Zendesk ticket from a CloudTalk call

Tag and/or comment on Zendesk tickets when an email to a requester is not delivered (from Gmail)

Use this template to automatically tag and/or comment on a Zendesk ticket if an email sent to a requester had not been delivered. The template works if you're using Zendesk in connection with Gmail.

Enhance customer support with RAG-powered AI

This workflow automates customer support across multiple channels (Email, Live Chat, WhatsApp, Slack, Discord) using AI-powered responses enhanced with Retrieval Augmented Generation (RAG) and your product documentation. It intelligently handles incoming queries, provides instant and context-aware answers, and escalates complex or negative-sentiment cases to your human support team. All interactions are logged and categorized for easy tracking and reporting. --- Key Features - Omnichanne

Create Zendesk users from new Google Form responses

Looking for a quick way to create new users in Zendesk from Google Sheets responses? This template will handle this process for you!

Add new Zendesk tickets to a Google Sheets spreadsheet as new rows

Every time a new ticket is opened in Zendesk, Make will automatically add the ticket information to a Google Sheets spreadsheet. The template uses this [example spreadsheet](https://goo.gl/3orf3G).

Create a ticket metric in Databox with the number of Zendesk tickets created each day

Use this template to automatically create a ticket metric in Databox with the number of Zendesk tickets created each day. This template will process all your existing tickets. We recommend running this template once and then using [this template](https://www.integromat.com/en/integration/8845-update-the-ticket-metric-in-databox-with-the-number-of-zendesk-tickets-created-on-the-previous-day) to update the metric each day.

Send report about tickets for each user in Zendesk for the previous month to Slack

On every first day in a month, the report with numbers of tickets for every user in Zendesk is sent to Slack.

Import new files from a folder in OneDrive into a folder in Shufflrr

This template regularly checks for new files in a folder in OneDrive and imports these files into a folder in Shufflrr. The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template by clicking on the clock icon on the first module.

Add your Deputy schedule to Google Calendar

Every time a new schedule is created for you in Deputy, Make automatically will create a new detailed event in Google Calendar.