Create a new incident in SolarWinds Service Desk from a new email
This template regularly checks for new emails and uses the retrieved information to create new incidents in SolarWinds Service Desk. The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template by clicking on the clock icon on the first module.
At a glance
Create a new incident in SolarWinds Service Desk from a new email is a ready-made Make.com workflow you import as a blueprint JSON file — no build required. It connects email, solarwinds. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- Make.com
- Connects
- email, solarwinds
- Modules
- 2
- Price
- Free
- Version
- v1.0

About this workflow
This template regularly checks for new emails and uses the retrieved information to create new incidents in SolarWinds Service Desk.
The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template by clicking on the clock icon on the first module.
How to import this Make.com workflow
- 1
Download the blueprint JSON file after purchase.
- 2
Open Make.com → go to Scenarios → click Import Blueprint.
- 3
Select the downloaded JSON file and confirm.
- 4
Connect your app credentials in each module.
- 5
Run once manually to test, then activate the schedule.
Setup guide
Setup guide included
Purchase to unlock the full step-by-step guide
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- JSON blueprint — instant download
- Setup guide PDF included
- 5 downloads · valid 30 days
- Works with Make.com
Need help setting this up?
Book a 3-hour live setup session with an Agility consultant.
- Configure live on Google Meet / Zoom
- Free follow-up if workflow has defects
- Platform expert assigned to you