Update the ticket metric in Databox with the number of Zendesk tickets created on the previous day

Create Zendesk Sunshine profiles from new Airtable records.

Every time a record is added in your Airtable, Make will create a Zendesk Sunshine profile of it. We have created a (sample table)[https://airtable.com/shrGsNi0SKxS8upwd] for you to use it as a reference.

Create low star Refiner surveys as new tickets in Zendesk

This template adds a new ticket into Zendesk as soon as a new low star response is collected by Refiner. While setting up the template, you need to take a generated webhook URL from Make and use it in Integrations>Webhooks in the Refiner UI. The template expects your Refiner survey to have these questions: 1) How likely are you to recommend our service a friend or colleague? (as an NPS score question) 2) What do you value you most about our service? (as an open question) 3) How many starts wou

Send new tickets from Zendesk as Slack messages.

Use this automation to notify your team on Slack whenever new tickets are created in Zendesk. Make will automatically retrieve the URLs of the tickets and send it as Slack messages.

Escalate payment issues with Azure OpenAI, Google Sheets, Slack and Zendesk

Description This workflow automates payment-related customer support escalation by validating reported issues against transaction data and coordinating all downstream actions in a controlled, auditable way. It is designed for support teams that need to quickly separate valid payment failures from false or incomplete reports—while maintaining consistent customer communication and timely human intervention. The workflow is triggered via a webhook whenever an external system reports a customer issu

Send report about tickets for each user in Zendesk for the previous month to Slack

On every first day in a month, the report with numbers of tickets for every user in Zendesk is sent to Slack.

Sync Zendesk knowledge base articles to Airtable with markdown conversion

Who is it for Customer service or support teams who want to use their Zendesk articles in other tools. Content/Knowledge managers consolidating or migrating knowledge bases. Ops/automation specialists who want Markdown versions of articles (could be adapted to Notion, Google Sheets, or any Markdown-friendly system). How to get started Download the template and install it on your instance Set Zendesk and Airtable credentials Modify the Zendesk baseurl and Airtable's table and base Run the

Add example for a new record with the word to Google sheets

Every time a new row with a word is added to your Google Sheets spreadsheet, Make will automatically get the word definition from Urban Dictionary and update a row with this word in Google Sheets. The template uses this [example spreadsheet](https://docs.google.com/spreadsheets/d/1dxcHKBJkooS3hZMYcfDC_C5c2i7sfj9E5msRwZmhae0/edit?usp=sharing).

Send an email via Gmail from new recordings added in Plivo

This template periodically checks for newly added recordings in Plivo and uses the retrieved information to send an email via Gmail. The template is scheduled to run every 15 minutes. You can change the schedule after you set up the template.