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Automate customer support with Gmail, Google Sheets, ERP data & GPT-4o AI

n8nn8n15 modulesv1.0
GmailGoogle SheetsOpenAI

AI Customer Support Assistant - Cloud Version What this workflow does: This AI-powered customer support automation processes incoming support requests via email or chat, analyzes them using AI, retrieves relevant context, and generates draft responses for support agents. Key Features: ✅ Multi-channel Input: Email & chat triggers ✅ AI-powered Analysis: Extracts sentiment, urgency, and key information ✅ Context Integration: Combines product manuals, ERP data, and support history ✅

At a glance

Automate customer support with Gmail, Google Sheets, ERP data & GPT-4o AI is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects Gmail, Google Sheets, OpenAI. It's free to download. Follow the 5-step import below to go live in minutes.

Platform
n8n
Connects
Gmail, Google Sheets, OpenAI
Modules
15
Price
Free
Version
v1.0
Automate customer support with Gmail, Google Sheets, ERP data & GPT-4o AI workflow diagram

About this workflow

AI Customer Support Assistant - Cloud Version What this workflow does: This AI-powered customer support automation processes incoming support requests via email or chat, analyzes them using AI, retrieves relevant context, and generates draft responses for support agents. Key Features: ✅ Multi-channel Input: Email & chat triggers ✅ AI-powered Analysis: Extracts sentiment, urgency, and key information ✅ Context Integration: Combines product manuals, ERP data, and support history ✅ Draft Response Generation: Creates professional responses in German ✅ Human-in-the-loop: Approval workflow before sending to customers Demo Instructions: 1. Use the Chat interface to test with sample customer queries 2. Or send test emails to trigger the email workflow 3. Watch how AI analyzes and generates contextual responses

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How to import this n8n workflow

  1. 1

    Download the workflow JSON file after purchase.

  2. 2

    Open n8n → click the menu → Import from File.

  3. 3

    Select the downloaded JSON and import.

  4. 4

    Set up credentials for each node that requires them.

  5. 5

    Click Execute Workflow to test, then activate.

Setup guide

Setup guide included

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