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Automate support QA reviews with Intercom, GPT and Google Sheets

n8nn8n21 modulesv1.0
Google SheetsOpenAIIntercom

How it works This workflow automates QA review of Intercom support conversations by: Triggering on conversation.admin.closed events via a webhook Fetching full conversation data using Intercom API Structuring and summarizing the conversation into a readable transcript Using GPT to evaluate: Response time Clarity Tone & behavior Urgency handling Ownership & resolution Logging structured QA scores in a Google Sheet Providing coaching-style feedback if the rating is 3 or below --- ⚙️ Set

At a glance

Automate support QA reviews with Intercom, GPT and Google Sheets is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects Google Sheets, OpenAI, Intercom. It's free to download. Follow the 5-step import below to go live in minutes.

Platform
n8n
Connects
Google Sheets, OpenAI, Intercom
Modules
21
Price
Free
Version
v1.0
Automate support QA reviews with Intercom, GPT and Google Sheets workflow diagram

About this workflow

How it works This workflow automates QA review of Intercom support conversations by: Triggering on conversation.admin.closed events via a webhook Fetching full conversation data using Intercom API Structuring and summarizing the conversation into a readable transcript Using GPT to evaluate: Response time Clarity Tone & behavior Urgency handling Ownership & resolution Logging structured QA scores in a Google Sheet Providing coaching-style feedback if the rating is 3 or below --- ⚙️ Set up steps 🔐 Configure your Intercom and OpenAI credentials in n8n 📩 Set up the webhook in Intercom to post on conversation close 🧠 Use your OpenAI API key for the GPT-based nodes 🗃️ Connect your Google Sheet (or replace with another data sink) ✅ Add your own filtering logic for spam/promotional tickets if needed Note: This workflow contains a sticky notes to explain each step inside the n8n canvas.

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How to import this n8n workflow

  1. 1

    Download the workflow JSON file after purchase.

  2. 2

    Open n8n → click the menu → Import from File.

  3. 3

    Select the downloaded JSON and import.

  4. 4

    Set up credentials for each node that requires them.

  5. 5

    Click Execute Workflow to test, then activate.

Setup guide

Setup guide included

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