Automatically create JIRA issues from Outlook email support requests
This n8n template watches an outlook shared inbox for support messages and creates an equivalent issue item in JIRA. How it works A scheduled trigger fetches recent Outlook messages from an shared inbox which collects support requests. These support requests are filtered to ensure they are only processed once and their HTML body is converted to markdown for easier parsing. Each support request is then triaged via an AI Agent which adds appropriate labels, assesses priority and summarises a ti
At a glance
Automatically create JIRA issues from Outlook email support requests is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects Jira, OpenAI, Outlook. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- n8n
- Connects
- Jira, OpenAI, Outlook
- Modules
- 8
- Price
- Free
- Version
- v1.0

About this workflow
This n8n template watches an outlook shared inbox for support messages and creates an equivalent issue item in JIRA. How it works A scheduled trigger fetches recent Outlook messages from an shared inbox which collects support requests. These support requests are filtered to ensure they are only processed once and their HTML body is converted to markdown for easier parsing. Each support request is then triaged via an AI Agent which adds appropriate labels, assesses priority and summarises a title and description of the original request. Finally, the AI generated values are used to create an issue in JIRA to be actioned. How to use Ensure the messages fetched are solely support requests otherwise you'll need to classify messages before processing them. Specify the labels and priorities to use in the system prompt of the AI agent. Requirements Outlook for incoming support OpenAI for LLM JIRA for issue management Customising this workflow Consider automating more steps after the issue is created such as attempting issue resolution or capacity planning.
How to import this n8n workflow
- 1
Download the workflow JSON file after purchase.
- 2
Open n8n → click the menu → Import from File.
- 3
Select the downloaded JSON and import.
- 4
Set up credentials for each node that requires them.
- 5
Click Execute Workflow to test, then activate.
Setup guide
Setup guide included
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- Setup guide PDF included
- 5 downloads · valid 30 days
- Works with n8n
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