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Classify and route DevOps chat requests with Mattermost and Claude

n8nn8n12 modulesv1.0
GitHubGoogle Calendar

Automatically classify and route DevOps requests from your team chat using LLM + on-call calendar lookup. What it does This workflow turns your Mattermost channel into a smart DevOps intake system. When someone mentions @devops-duty, the workflow: 1. Receives the message via Mattermost outgoing webhook 1. Classifies the request into one of 8 categories using an LLM 1. Looks up the current on-call engineer from Google Calendar 1. Routes the request through a Switch node based on category 1. A

At a glance

Classify and route DevOps chat requests with Mattermost and Claude is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects GitHub, Google Calendar. It's free to download. Follow the 5-step import below to go live in minutes.

Platform
n8n
Connects
GitHub, Google Calendar
Modules
12
Price
Free
Version
v1.0
Classify and route DevOps chat requests with Mattermost and Claude workflow diagram

About this workflow

Automatically classify and route DevOps requests from your team chat using LLM + on-call calendar lookup. What it does This workflow turns your Mattermost channel into a smart DevOps intake system. When someone mentions @devops-duty, the workflow: 1. Receives the message via Mattermost outgoing webhook 1. Classifies the request into one of 8 categories using an LLM 1. Looks up the current on-call engineer from Google Calendar 1. Routes the request through a Switch node based on category 1. Acknowledges in a Mattermost thread with the classification result Categories createresource - Provision new databases, secrets, services, DNS records incident - Something is broken — production or staging issues question - Information requests, status checks, clarifications cicderror - Build failures, deployment issues, GitHub Actions problems limits - Billing limits, quotas exceeded changerequest - Modify existing infrastructure or configuration codeapprove - Code review and merge request approvals other` - Anything that doesn't fit above Extending Each Switch output is an independent branch — connect sub-workflows or additional nodes per category. For example: incident → trigger an AI investigation sub-workflow with MCP tools (Kubernetes, Grafana, etc.) createresource → run a provisioning playbook cicderror → fetch GitHub Actions logs and analyze failures Connect these workflows: - incident - newsystem, modify infrastructure - cicderror - question

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How to import this n8n workflow

  1. 1

    Download the workflow JSON file after purchase.

  2. 2

    Open n8n → click the menu → Import from File.

  3. 3

    Select the downloaded JSON and import.

  4. 4

    Set up credentials for each node that requires them.

  5. 5

    Click Execute Workflow to test, then activate.

Setup guide

Setup guide included

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