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Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts

n8nn8n9 modulesv1.0
GmailSlackNotionAirtableGoogle SheetsGemini

Who is this for Customer support teams and operations managers who receive support requests via email and need automated triage. Works well for small to mid-size teams using Notion as their ticket tracker. What this workflow does This workflow watches a Gmail inbox for incoming support emails. Each email is analyzed by Gemini AI to determine its category (billing, technical, feature request, or general), priority level, and a suggested response draft. A new page is created in a Notion database w

At a glance

Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects Gmail, Slack, Notion, Airtable. It's free to download. Follow the 5-step import below to go live in minutes.

Platform
n8n
Connects
Gmail, Slack, Notion, Airtable, Google Sheets, Gemini
Modules
9
Price
Free
Version
v1.0
Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts workflow diagram

About this workflow

Who is this for Customer support teams and operations managers who receive support requests via email and need automated triage. Works well for small to mid-size teams using Notion as their ticket tracker. What this workflow does This workflow watches a Gmail inbox for incoming support emails. Each email is analyzed by Gemini AI to determine its category (billing, technical, feature request, or general), priority level, and a suggested response draft. A new page is created in a Notion database with all classified fields. Critical tickets trigger an immediate Slack alert to the on-call team, while all tickets get a summary notification. Setup 1. Add a Gmail OAuth2 credential and configure label or address filters. 2. Add a Google Gemini API credential for email classification. 3. Add a Notion API credential and create a database with columns: Title, Category, Priority, Status, Summary. 4. Add a Slack OAuth2 credential and set your alerts channel. Requirements - Gmail account with OAuth2 access - Google Gemini API key - Notion workspace with API integration enabled - Slack workspace with OAuth2 app How to customize - Edit the AI prompt in "Classify ticket with AI" to add more categories or adjust priority rules. - Change the critical priority condition in "Is critical priority" to include high-priority tickets. - Replace Notion with Airtable or Google Sheets for a different ticket backend.

n8n

How to import this n8n workflow

  1. 1

    Download the workflow JSON file after purchase.

  2. 2

    Open n8n → click the menu → Import from File.

  3. 3

    Select the downloaded JSON and import.

  4. 4

    Set up credentials for each node that requires them.

  5. 5

    Click Execute Workflow to test, then activate.

Setup guide

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