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Send appointment SMS follow-ups with Typeform, Twilio, and Google Sheets

n8nn8n15 modulesv1.0
Google SheetsTypeformTwilio

How it works - πŸ“‹ Customer submits your Typeform β†’ instant personalised welcome SMS fires via Twilio - πŸ“Š Submission logged to Google Sheets with name, phone, timestamp, and nudge tracking - πŸ’¬ Twilio listens 24/7 for replies β†’ marks customer as responded, stops all future nudges - ⏰ Scheduler runs every 6 hours β†’ finds non-responders and sends up to 2 follow-up nudges - πŸ›‘ System stops contacting anyone who replies or hits the 2-nudge limit The three branches | Branch | Trigger | What it d

At a glance

Send appointment SMS follow-ups with Typeform, Twilio, and Google Sheets is a ready-made n8n workflow you import as a workflow JSON file β€” no build required. It connects Google Sheets, Typeform, Twilio. It's free to download. Follow the 5-step import below to go live in minutes.

Platform
n8n
Connects
Google Sheets, Typeform, Twilio
Modules
15
Price
Free
Version
v1.0
Send appointment SMS follow-ups with Typeform, Twilio, and Google Sheets workflow diagram

About this workflow

How it works - πŸ“‹ Customer submits your Typeform β†’ instant personalised welcome SMS fires via Twilio - πŸ“Š Submission logged to Google Sheets with name, phone, timestamp, and nudge tracking - πŸ’¬ Twilio listens 24/7 for replies β†’ marks customer as responded, stops all future nudges - ⏰ Scheduler runs every 6 hours β†’ finds non-responders and sends up to 2 follow-up nudges - πŸ›‘ System stops contacting anyone who replies or hits the 2-nudge limit The three branches | Branch | Trigger | What it does | |--------|---------|--------------| | 🟒 New Submission | Typeform form submit | Welcome SMS + log to Sheets | | πŸ”΅ Reply Handler | Incoming Twilio SMS | Mark replied, stop nudges | | 🟑 Nudge Engine | Schedule every 6hrs | Nudge 1 at 24h, Nudge 2 at 48h | Why this matters | Metric | Manual | This workflow | |--------|--------|---------------| | ⚑ Speed to lead | Hours or days | Under 10 seconds | | πŸ” Follow-up consistency | Whoever remembers | 100% automated | | πŸ“‰ Lead drop-off | High β€” people go cold fast | Nudges catch non-responders | | 🧠 Staff time per lead | 5–15 min | Zero | | πŸ’Έ Revenue at risk | Every ignored inquiry | Recovered automatically | Studies show leads contacted within 5 minutes are 9x more likely to convert. This workflow makes that the default β€” not the exception. What you need | Tool | Cost | Why | |------|------|-----| | Typeform | Free tier works | Intake/booking form | | Twilio | $1/mo + $0.0075/SMS | Send and receive SMS | | Google Sheets | Free | Track submissions and nudge state | ⚠️ A2P 10DLC notice: Twilio requires business registration for production SMS in the US. Allow 2-4 weeks. Your signup form needs opt-in language, terms, and a privacy policy. Set up steps - Takes about 15 minutes - Create a Google Sheet with columns: customerName Β· customerPhone Β· submittedAt Β· repliedAt Β· nudgeCount Β· lastNudgeAt - Branch 1 β€” connect Typeform, select your form, connect Twilio + Google Sheets - Branch 2 β€” connect Twilio trigger for inbound SMS, connect Google Sheets to mark replied - Branch 3 β€” connect Google Sheets to read non-responders, connect Twilio to send nudges - Verify Typeform field names match the Extract node exactly (case-sensitive) - Submit a test entry with your own phone, reply to it, confirm Sheets updates correctly - Toggle workflow Active Learn more at SMB Excel

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How to import this n8n workflow

  1. 1

    Download the workflow JSON file after purchase.

  2. 2

    Open n8n β†’ click the menu β†’ Import from File.

  3. 3

    Select the downloaded JSON and import.

  4. 4

    Set up credentials for each node that requires them.

  5. 5

    Click Execute Workflow to test, then activate.

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