Send appointment SMS follow-ups with Typeform, Twilio, and Google Sheets
How it works - π Customer submits your Typeform β instant personalised welcome SMS fires via Twilio - π Submission logged to Google Sheets with name, phone, timestamp, and nudge tracking - π¬ Twilio listens 24/7 for replies β marks customer as responded, stops all future nudges - β° Scheduler runs every 6 hours β finds non-responders and sends up to 2 follow-up nudges - π System stops contacting anyone who replies or hits the 2-nudge limit The three branches | Branch | Trigger | What it d
At a glance
Send appointment SMS follow-ups with Typeform, Twilio, and Google Sheets is a ready-made n8n workflow you import as a workflow JSON file β no build required. It connects Google Sheets, Typeform, Twilio. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- n8n
- Connects
- Google Sheets, Typeform, Twilio
- Modules
- 15
- Price
- Free
- Version
- v1.0

About this workflow
How it works - π Customer submits your Typeform β instant personalised welcome SMS fires via Twilio - π Submission logged to Google Sheets with name, phone, timestamp, and nudge tracking - π¬ Twilio listens 24/7 for replies β marks customer as responded, stops all future nudges - β° Scheduler runs every 6 hours β finds non-responders and sends up to 2 follow-up nudges - π System stops contacting anyone who replies or hits the 2-nudge limit The three branches | Branch | Trigger | What it does | |--------|---------|--------------| | π’ New Submission | Typeform form submit | Welcome SMS + log to Sheets | | π΅ Reply Handler | Incoming Twilio SMS | Mark replied, stop nudges | | π‘ Nudge Engine | Schedule every 6hrs | Nudge 1 at 24h, Nudge 2 at 48h | Why this matters | Metric | Manual | This workflow | |--------|--------|---------------| | β‘ Speed to lead | Hours or days | Under 10 seconds | | π Follow-up consistency | Whoever remembers | 100% automated | | π Lead drop-off | High β people go cold fast | Nudges catch non-responders | | π§ Staff time per lead | 5β15 min | Zero | | πΈ Revenue at risk | Every ignored inquiry | Recovered automatically | Studies show leads contacted within 5 minutes are 9x more likely to convert. This workflow makes that the default β not the exception. What you need | Tool | Cost | Why | |------|------|-----| | Typeform | Free tier works | Intake/booking form | | Twilio | $1/mo + $0.0075/SMS | Send and receive SMS | | Google Sheets | Free | Track submissions and nudge state | β οΈ A2P 10DLC notice: Twilio requires business registration for production SMS in the US. Allow 2-4 weeks. Your signup form needs opt-in language, terms, and a privacy policy. Set up steps - Takes about 15 minutes - Create a Google Sheet with columns: customerName Β· customerPhone Β· submittedAt Β· repliedAt Β· nudgeCount Β· lastNudgeAt - Branch 1 β connect Typeform, select your form, connect Twilio + Google Sheets - Branch 2 β connect Twilio trigger for inbound SMS, connect Google Sheets to mark replied - Branch 3 β connect Google Sheets to read non-responders, connect Twilio to send nudges - Verify Typeform field names match the Extract node exactly (case-sensitive) - Submit a test entry with your own phone, reply to it, confirm Sheets updates correctly - Toggle workflow Active Learn more at SMB Excel
How to import this n8n workflow
- 1
Download the workflow JSON file after purchase.
- 2
Open n8n β click the menu β Import from File.
- 3
Select the downloaded JSON and import.
- 4
Set up credentials for each node that requires them.
- 5
Click Execute Workflow to test, then activate.
Setup guide
Setup guide included
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- JSON blueprint β instant download
- Setup guide PDF included
- 5 downloads Β· valid 30 days
- Works with n8n
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