Send personalized hotel pre-arrival messages using OpenAI, Google Sheets and Slack
Description This workflow automates a personalized pre-arrival guest experience for hotels by combining Google Sheets, OpenAI, Email, and Slack. It detects upcoming check-ins, maintains unified guest profiles for new and returning guests, and sends warm, AI-generated welcome messages exactly 2 days before arrival, ensuring a premium, consistent experience without manual effort. ⚠️ Deployment Disclaimer This workflow is intended for self-hosted n8n instances. ⚙️ What This Workflow Does (Step-by-
At a glance
Send personalized hotel pre-arrival messages using OpenAI, Google Sheets and Slack is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects Slack, Google Sheets, OpenAI. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- n8n
- Connects
- Slack, Google Sheets, OpenAI
- Modules
- 15
- Price
- Free
- Version
- v1.0

About this workflow
Description This workflow automates a personalized pre-arrival guest experience for hotels by combining Google Sheets, OpenAI, Email, and Slack. It detects upcoming check-ins, maintains unified guest profiles for new and returning guests, and sends warm, AI-generated welcome messages exactly 2 days before arrival, ensuring a premium, consistent experience without manual effort. ⚠️ Deployment Disclaimer This workflow is intended for self-hosted n8n instances. ⚙️ What This Workflow Does (Step-by-Step) ▶️ Scheduled Daily Trigger Runs automatically each day to process upcoming arrivals. 📄 Fetch Guest Profiles (Google Sheets) Loads guest reservations and existing guest history from the source of truth. 👤 Guest Profile Handling Merges data for returning guests or creates a new profile for first-time visitors. ⏰ Pre-Arrival Window Check Calculates days until check-in and filters guests arriving within 2 days only. 🤖 AI Welcome Message Generation Uses OpenAI to generate short, personalized pre-arrival messages based on preferences, allergies, and special occasions. 📬 Multi-Channel Delivery Sends the message via Slack (if available) or Email and logs all messages to Google Sheets. 🗂 Profile & Message Logging Updates guest profiles and stores sent messages for tracking and audit. 🚨 Error Monitoring Any workflow failure triggers an immediate Slack alert. 🧩 Prerequisites • Google Sheets OAuth2 • OpenAI API key • Slack API access • SMTP email credentials • Self-hosted n8n recommended 💡 Key Benefits ✔ Personalized pre-arrival communication ✔ Zero manual guest follow-ups ✔ Unified guest profiles (new + returning) ✔ Timed, non-spammy outreach ✔ Full logging and error visibility 👥 Perfect For - Hotels & resorts - Boutique hospitality brands - Property managers - Guest experience teams
How to import this n8n workflow
- 1
Download the workflow JSON file after purchase.
- 2
Open n8n → click the menu → Import from File.
- 3
Select the downloaded JSON and import.
- 4
Set up credentials for each node that requires them.
- 5
Click Execute Workflow to test, then activate.
Setup guide
Setup guide included
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- JSON blueprint — instant download
- Setup guide PDF included
- 5 downloads · valid 30 days
- Works with n8n
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- Configure live on Google Meet / Zoom
- Free follow-up if workflow has defects
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