Summarize and answer Re:amaze support emails with Gemini and SOP knowledge base
This template demonstrates an AI-powered email automation system for Re:amaze, summarizing and responding to customer inquiries using a structured knowledge base to ensure accurate and consistent replies. 🔹 Ideal for: - Customer support teams handling high volumes of email queries (e.g., e-commerce, SaaS) - Businesses looking to automate SOP-based responses with AI while integrating actions like order lookup or issue logging What this workflow does - Fetches incoming customer emails from R
At a glance
Summarize and answer Re:amaze support emails with Gemini and SOP knowledge base is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects Google Sheets, OpenAI, Gemini. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- n8n
- Connects
- Google Sheets, OpenAI, Gemini
- Modules
- 13
- Price
- Free
- Version
- v1.0

About this workflow
This template demonstrates an AI-powered email automation system for Re:amaze, summarizing and responding to customer inquiries using a structured knowledge base to ensure accurate and consistent replies. 🔹 Ideal for: - Customer support teams handling high volumes of email queries (e.g., e-commerce, SaaS) - Businesses looking to automate SOP-based responses with AI while integrating actions like order lookup or issue logging What this workflow does - Fetches incoming customer emails from Re:amaze - Filters only customer messages (ignores agent replies) - Classifies email intent (e.g. security, pricing, setup etc.) - Matches the request against a structured SOP knowledge base - Generates a response using AI based strictly on SOP - Sends reply back to the customer automatically Key Features: - Prevents duplicate replies using deduplication logic - Ensures responses follow SOP (reduces hallucination) - Scalable for high-volume email handling Requirements - Re:amaze API access (for fetching & replying to conversations) - AI model (e.g., OpenAI / Gemini configured in n8n) - SOP knowledge base (Google Sheets or Code tool) How to set up 1. Add your Re:amaze API credentials in HTTP nodes To get the API Key, you have to login to the Re:amaze plateform( Here is the API documentation - 2. Configure your AI model credentials 3. Connect your SOP knowledge base (Google Sheets or internal tool) 4. Test the workflow using sample customer emails 🚀 This template can be extended to support multi-channel support (chat, tickets, etc.) Need Help? ask in the Forum! Happy Hacking!
How to import this n8n workflow
- 1
Download the workflow JSON file after purchase.
- 2
Open n8n → click the menu → Import from File.
- 3
Select the downloaded JSON and import.
- 4
Set up credentials for each node that requires them.
- 5
Click Execute Workflow to test, then activate.
Setup guide
Setup guide included
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