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Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI

n8nn8n17 modulesv1.0
GmailSlackAirtable

How it works 1. Complaints arrive via Gmail or a web form webhook 2. Claude AI classifies each complaint: fault category, priority (P1/P2/P3), tenant tone, and drafts an acknowledgement email 3. The right technician is looked up in Airtable by fault category 4. A work order is created and the tenant receives an ACK email with their ticket reference and SLA commitment 5. The FM team is notified in Slack with ticket summary 6. An hourly schedule checks open tickets — any past their SLA deadline tr

At a glance

Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects Gmail, Slack, Airtable. It's free to download. Follow the 5-step import below to go live in minutes.

Platform
n8n
Connects
Gmail, Slack, Airtable
Modules
17
Price
Free
Version
v1.0
Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI workflow diagram

About this workflow

How it works 1. Complaints arrive via Gmail or a web form webhook 2. Claude AI classifies each complaint: fault category, priority (P1/P2/P3), tenant tone, and drafts an acknowledgement email 3. The right technician is looked up in Airtable by fault category 4. A work order is created and the tenant receives an ACK email with their ticket reference and SLA commitment 5. The FM team is notified in Slack with ticket summary 6. An hourly schedule checks open tickets — any past their SLA deadline trigger an urgent escalation to FM management How to set up 1. Connect Gmail to the Gmail Trigger and Send ACK email nodes 2. Create your Airtable base with a Complaints table and a Technician table (one row per fault category) 3. Connect Airtable, Anthropic, and Slack in their respective nodes 4. If using a web form, point it to the Webhook URL

n8n

How to import this n8n workflow

  1. 1

    Download the workflow JSON file after purchase.

  2. 2

    Open n8n → click the menu → Import from File.

  3. 3

    Select the downloaded JSON and import.

  4. 4

    Set up credentials for each node that requires them.

  5. 5

    Click Execute Workflow to test, then activate.

Setup guide

Setup guide included

Purchase to unlock the full step-by-step guide

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  • JSON blueprint — instant download
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