Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI
How it works 1. Complaints arrive via Gmail or a web form webhook 2. Claude AI classifies each complaint: fault category, priority (P1/P2/P3), tenant tone, and drafts an acknowledgement email 3. The right technician is looked up in Airtable by fault category 4. A work order is created and the tenant receives an ACK email with their ticket reference and SLA commitment 5. The FM team is notified in Slack with ticket summary 6. An hourly schedule checks open tickets — any past their SLA deadline tr
At a glance
Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI is a ready-made n8n workflow you import as a workflow JSON file — no build required. It connects Gmail, Slack, Airtable. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- n8n
- Connects
- Gmail, Slack, Airtable
- Modules
- 17
- Price
- Free
- Version
- v1.0

About this workflow
How it works 1. Complaints arrive via Gmail or a web form webhook 2. Claude AI classifies each complaint: fault category, priority (P1/P2/P3), tenant tone, and drafts an acknowledgement email 3. The right technician is looked up in Airtable by fault category 4. A work order is created and the tenant receives an ACK email with their ticket reference and SLA commitment 5. The FM team is notified in Slack with ticket summary 6. An hourly schedule checks open tickets — any past their SLA deadline trigger an urgent escalation to FM management How to set up 1. Connect Gmail to the Gmail Trigger and Send ACK email nodes 2. Create your Airtable base with a Complaints table and a Technician table (one row per fault category) 3. Connect Airtable, Anthropic, and Slack in their respective nodes 4. If using a web form, point it to the Webhook URL
How to import this n8n workflow
- 1
Download the workflow JSON file after purchase.
- 2
Open n8n → click the menu → Import from File.
- 3
Select the downloaded JSON and import.
- 4
Set up credentials for each node that requires them.
- 5
Click Execute Workflow to test, then activate.
Setup guide
Setup guide included
Purchase to unlock the full step-by-step guide
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- JSON blueprint — instant download
- Setup guide PDF included
- 5 downloads · valid 30 days
- Works with n8n
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Book a 3-hour live setup session with an Agility consultant.
- Configure live on Google Meet / Zoom
- Free follow-up if workflow has defects
- Platform expert assigned to you