Search Zendesk tickets for specific keywords and add them to Airtable
When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research. Please copy and use this [Airtable template](https://airtable.com/shrLyBQGznIyULxQ4/tblYkNeodmaWk5XQH/viwDQwaO0agxTKFng?blocks=hide/xxx) for the scenario to work without further settings.
At a glance
Search Zendesk tickets for specific keywords and add them to Airtable is a ready-made Make.com workflow you import as a blueprint JSON file — no build required. It connects Airtable, Zendesk. It's free to download. Follow the 5-step import below to go live in minutes.
- Platform
- Make.com
- Connects
- Airtable, Zendesk
- Modules
- 7
- Price
- Free
- Version
- v1.0
About this workflow
When new tickets are received in Zendesk, Make searches those tickets for pre-defined keywords and if the tickets contain them, it's added as records in Airtable which you can use for market research.
Please copy and use this [Airtable template](https://airtable.com/shrLyBQGznIyULxQ4/tblYkNeodmaWk5XQH/viwDQwaO0agxTKFng?blocks=hide/xxx) for the scenario to work without further settings.
How to import this Make.com workflow
- 1
Download the blueprint JSON file after purchase.
- 2
Open Make.com → go to Scenarios → click Import Blueprint.
- 3
Select the downloaded JSON file and confirm.
- 4
Connect your app credentials in each module.
- 5
Run once manually to test, then activate the schedule.
Setup guide
Setup guide included
Purchase to unlock the full step-by-step guide
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- JSON blueprint — instant download
- Setup guide PDF included
- 5 downloads · valid 30 days
- Works with Make.com
Need help setting this up?
Book a 3-hour live setup session with an Agility consultant.
- Configure live on Google Meet / Zoom
- Free follow-up if workflow has defects
- Platform expert assigned to you